NI HAO你好Order tracking
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YOUR ORDER, STEP BY STEP

Where is my order?

See your order status and original bill with two details from checkout.

  1. 1
    Your order numberCopy it from your order confirmation.
  2. 2
    The phone used at checkoutUse the same Libyan number you placed the order with.

Find your order

No sign-in needed

Enter the complete number from your confirmation.
Where can I find my order number?

Look at the confirmation page shown after you placed the order. If the order is linked to your member account, you can also find it in your order history.

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Your Libyan number, with or without +218.

Order details are shown only after your phone matches.

What do the order stages mean?
  1. Order received

    Your order is waiting for confirmation.

  2. Confirmed

    Your order has been confirmed.

  3. Preparing your order

    Your items are being prepared for delivery.

  4. Out for delivery

    Your order is on its way.

  5. Order completed

    Your order is marked as completed.

These stages describe the recorded order status, not a promised delivery date. Pre-order delivery follows the arrangements for your specific order.

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