Request data deletion

1. Send a request

Contact NI HAO support using the WhatsApp link or phone number below. Say “NI HAO data deletion request” and identify the phone number used with our service, including country code. Tell us whether you want account closure or deletion of specific information. An order reference is helpful if you shopped as a guest.

You do not need to sign in, make a purchase, or delete your WhatsApp account. If WhatsApp is unavailable to you, call the same business number to arrange identity verification and a response channel. International call charges may apply.

2. We verify the request

Our team checks that the request relates to your information before making changes. We may ask for limited account or order details, or confirm control of the contact method. Do not send passwords, login verification codes, full card details, or unrelated identity documents.

Submitting a request starts a manual review. This page is an instruction page, not an automatic deletion callback or an instant account-delete button. We will explain any additional information needed through the agreed contact channel.

3. Deletion, exceptions and confirmation

After verification, we remove or anonymise the requested NI HAO account, contact, address and other linked personal information that we no longer need to retain. We check relevant linked records rather than only hiding your profile.

Some transaction, refund, dispute or security records may need limited retention to meet a documented legal obligation or a justified outstanding purpose. We explain the categories, reason and retention period or criterion in our response. Meta platform data is deleted promptly unless retention is required by applicable law. Backups are reviewed separately and any remaining retention is explained.

We handle verified requests promptly under applicable requirements. After checking the scope and identity information, we tell you the expected handling time. If a permitted extension is necessary, we explain the reason and revised timing. We confirm what was completed and any remaining records through your agreed contact channel.

Account closure does not automatically cancel an order, settle a balance, or complete a refund. We will explain how outstanding matters are handled; we will not use them to retain unrelated information unnecessarily.

What this request does not change

This process concerns data held for NI HAO and NIHAO Customer Login. It does not delete or migrate your WhatsApp/Facebook account, change your phone number, or erase personal chats on your phone or another participant’s device.

If NIHAO Customer Login appears among connected apps in your Meta account, removing that connection does not itself prove that NI HAO records have been deleted. Use this request channel for our records. Meta and WhatsApp handle their own records under their own policies.