Terms of service

Using NI HAO

These terms apply to the NI HAO storefront and NIHAO Customer Login. The business responsible for these services is identified below. The seller and any special conditions for a purchase should be identified in the product or order information.

Provide accurate contact and delivery details and use a phone number you are entitled to use. You must have the legal capacity or appropriate authority to make a purchase. Do not misuse verification, payment, referral or reward systems, impersonate others, or attempt unauthorised access.

Orders, prices and payment

Review the selected variant, quantity, price, delivery charges, payment method and total before confirming an order. LYD means Libyan dinars. A crossed-out comparison price is not the amount payable; the current price and any eligible member price are shown separately.

An order receipt or order number records your request. It does not by itself prove payment, stock allocation or dispatch. Follow the payment and order status shown for your order. Do not send a card PIN, password or verification code to customer support.

If a price, availability or delivery error affects your order, we will contact you to agree a correction or cancellation rather than charge a different amount without your agreement. Payments for a cancelled, unfulfilled order must be addressed through the applicable refund process.

Local stock and pre-orders

Local-stock products and items sourced or shipped from China can have different fulfilment arrangements. A listing or photograph alone is not a guarantee of local availability. Check the product and order information for the delivery estimate, payment conditions and shipping charges.

A pre-order may require advance payment where expressly stated before purchase. Do not assume a fixed arrival date unless it is stated for your order. If timing is unclear, ask before paying. We will communicate material delays and discuss the available options, including cancellation and any applicable refund.

Recharge and other services

Before confirming a phone or electricity recharge, check the provider, recipient number or meter/account identifier, face value and amount payable. The status must show successful fulfilment before you treat a recharge as delivered.

LTT code purchases provide a recharge code for you to redeem through MyLTT; they are not automatic credit to a phone number. Keep recharge codes private. If a recharge fails or is incorrect, contact support with the order reference. A completed recharge or disclosed code can be difficult to reverse; this does not remove any remedy required by applicable law.

Problems, cancellations and refunds

Contact customer support with the order number and a description of the issue. For a damaged, incorrect or faulty item, keep the packaging and relevant photos where possible. Do not send an item back to an unconfirmed address.

The applicable product and order conditions, the nature of the problem and mandatory consumer protections determine the remedy. Ask for any unclear return, warranty, cost or timing condition before purchase. These terms do not create a blanket no-refund rule or exclude your statutory rights.

We will review the request and explain the available remedy, any return arrangement and refund method or timing before you proceed. A request, screenshot or support chat is not itself confirmation that a refund has been completed.

Membership, sharing and rewards

Only benefits and activities currently offered to you with their applicable conditions are available. Membership, referral commission, coupons, cash prizes and shopping balance are different benefits; check their individual rules. Shopping balance is not automatically withdrawable cash.

Campaign adverts do not activate an unavailable campaign or override eligibility and redemption conditions. Separate published campaign or creator terms govern participation and settlement. These service terms do not promise a prize or a fixed commission on every order.

Content, account safety and availability

Share only content you have the right to use and avoid exposing another person’s private information. Product images and videos explain the product; specifications and the selected variant must be checked before purchase. Brand ownership remains with the respective rights holders.

We may restrict misuse or temporarily interrupt a feature for security or maintenance. Where practicable, we will explain a restriction and provide a way to raise an issue. An interruption does not cancel existing payment, delivery, refund or consumer-rights obligations.

Our privacy policy explains information handling. The data deletion page explains requests relating to NI HAO records. A NI HAO request does not delete a WhatsApp or Facebook account or your personal chat history.

Questions and changes

Raise a service complaint using the contact below so we can investigate with your order reference. Applicable mandatory consumer and privacy rights remain available; these terms do not impose an exclusive foreign court or waive those rights.

We will date material updates to these terms. Changes do not retrospectively remove the rights or agreed conditions attached to an existing purchase.